TERMS AND CONDITIONS
Our Terms and Conditions may be changed with the agreement of both Butterfly Cleaning and Customer.
Note: ‘You’ or ‘Your’ means the Customer. 'We’, ‘Us’ or ‘Our’ means Butterfly Cleaning
1. OUR QUOTATIONS AND PRICES
1.1 All Prices given on the Phone, via Email or Listed on our Website are Valid only for the respective size of the Property or the amount of time.
1.2 All of or Our Prices Included Materials and Equipment. Parking and Congestion Charges may apply.
1.3 The Client must provide access to Electricity and Water.
1.4 If the Client Delays the Start or Finish time they will be charged an additional £25 per hour.
1.5 A Minimum Charge of £50 for Carpet Cleaning and Upholstery Cleaning Services applies.
1.6 If you require the Key to be collected and/or Returned to a different address we charge an additional £10.
1.7 Depending on the Size of the Property and How Dirty it is, we may need to change the Price.
2.1 Payment can be made by Cash or Cheque or BACS
2.2 Bank Transfer via Proforma Invoice. This will have to be Paid in Full before the Cleaning Day.
2.3 Late payments shall be subject to additional late payment charge of £85.00 per invoice.
2.4. Payment must be made within 14 days of invoice date unless stated different on invoice, if passed on to our debt-collecting agency, a 20%
charge shall be added to the initial invoice total owed, along with any additional charges and fees accrued in recovery.
2.5 The Customer cannot, unless agreed by us, withhold any of the agreed Price.
Butterfly Cleaning Reserve the Right to NOT be Liable for:
3.1 Not Carrying out Tasks which are not on our Checklist.
3.2 Tasks not complete due to Lack of Power or Water or any other Obstruction to the Cleaning Process.
3.3 If a Third Party is Present or to Arrive during the Cleaning Process.
3.4 Discolouring or Wear of Upholstery or Carpet becoming more Visible after Soiling has been removed.
3.5 Failing to Remove Permanent Stains that cannot be Removed/Cleaned by our Professional Cleaning Methods.
3.6 Existing Spillages or Damage that cannot be Cleaned using out Professional Cleaning Materials and Equipment or Materials and Equipment
provided by Customer.
3.7 Any Damages caused by Faulty Materials, Equipment or Chemicals Provided by the Customer.
3.8 Loss or Damage to Items if Caused by:
War, Terrorism, Hostilities, or Other such events outside of our Control.
Deterioration, Wear and Tear, Leakages, or from any other Unstable Goods.
Mechanical or Electrical Damages to any Appliance unless there is Evidence of External Impact
To any Jewellery, Precious Stones or Metals, Securities, Deeds, Money, Coins, or Collections of any Similar Kind, unless we have confirmed to accept Responsibility and you have given a Description and Value of the Items, in Writing.
To Pets, whether in a Cage, Tank or Carrier.
Any Plant Life.
Any Food or Drink.
To Software, Digital Content or Data of any Computer, Laptop or Similar Devices.
To Highly Breakable Fragile Items, if they have not been Removed or Secured by the Customer.
4.9 The Disposal of Rubbish or Personal Belongings left by Previous Tenants on an End of Tenancy Clean
4.10 Any Additional Charges or Failed Inventory Checks if Butterfly Cleaning are Refused Return to Property to Rectify any Complaints or if
Customer Uses another Company for a Re-Clean.
4.11 Refund of any Charges for Repairs carried out by a Third Party without our Consent.
4. COMPLAINTS & CLAIMS
The Customer Accepts that an Unsatisfactory Service must be reported within 24 hours from the date the Service was carried out. Damages or
Theft must be reported on Inspection at Completion, Failure to do this will result in loss of Customers Entitlement for a Refund or Compensation
of any kind.
4.1 Butterfly Cleaning requires the Customer or Representative to be Present at the Beginning and at the End of the Service
4.2 If a Inventory Check has been Scheduled it must commence no later than 24 hours after the Services have been carried out. Failing this
Airborne Dust may settle causing the Inventory Check to Fail.
4.3 Butterfly Cleaning Accepts no Complaints on an Inventory Check where the Property has been Occupied.
4.4 Complaints are Accepted Verbally over the phone and in Writing, Complaints must be reported to the Office on completion or within 24 hours
5. CUSTOMER SATISFACTION
5.1 Customer is Not Entitled to any Refunds but May be Entitled to a Free Re-Clean:
5.2 If the Price for Cleaning was Quoted as a Fixed Price.
5.3 If the Customer/ Landlord/ Estate Agent etc has not Occupied or Carried out Work in the Property after a Service has been Carried out.
6.4 If a Task is not Completed that was requested at the time of Booking, given Sufficient time was Allowed.
5.5 If the Customer Reports any issues within 24 hours of the Service being Carried out.
5.6 If not Completely satisfied with a Service, Butterfly Cleaning shall return to Re-Clean any Areas where possible to do so.
6. CANCELLATION BY CUSTOMER
6.1 A 24hour notice is required if the Customer wishes to Cancel, Re-Schedule or Amend a Booking.
6.2 The Customer Agrees to pay £50 to Cancel or Re-Schedule less than 24 hours prior to the Scheduled Appointment.
6.3 In the Event the Cleaners are asked to leave, No body is at the Property, or there is No Water and/or Power at the Property, Customer agrees to
Pay Full Price.
7. CANCELLATIONS BY US
We reserves the right to Cancel any Appointment at the Beginning or During the Service if:
A Our Cleaners are in any way Verbally or Physically Abused or Discriminated against.
B There are Inadequate Conditions for Cleaning, for example – The presence of Builders, removal men etc. or Lack of Water or Power.
C The Customer has Misrepresented any Facts/Information about the Property.
D The Properties Condition is Hazardous to the Health and Well-being of Our Cleaners.